General InformationManufacturer: Netgear, Inc
Manufacturer Part Number: PMB0352-10000S
Manufacturer Website Address: www.netgear.com
Brand Name: Netgear
Service Name: ProSUPPORT OnCall 24x7 Tech Support
Marketing Information: OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Product Type: Service
Service InformationService Main Type: Technical
Service Sub Type: Electronic and Physical
Service Description: 24x7xNext Business Day
- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
- Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Provided Support: E-mail Notification
Provided Support: Email Support
Provided Support: Remote Diagnosis
Provided Support: Phone Support
Provided Support: Replacement
Service Availability: 24 x 7 Phone Support
Service Availability: 24 x 7 Remote Diagnostic
Service Response Time: Next Business Day - Replacement
Service Duration: 5 Year
Netgear Category 2
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